Shipping & Returns
Below you can find all information about the delivery, shipping costs and returns.
For further questions send an email to firstname.lastname@example.org or use the contact form down below.
1. General Information about Delivery & Shipping
▪︎ We ship world wide.
▪︎ The prices stated on the product pages include the legal VAT. The prices do not include shipping costs.
▪︎ Check out the tables below to find out about the shipping costs of your region.
▪︎ The shipping costs will be stated clearly in the checkout.
▪︎ Outside of the European Union VAT. won’t be charged. However, please note that for deliveries abroad additional costs to be paid by the customer may arise: postal charges, custom duties, and fees for the bank transfer.
▪︎ The stated delivery time down below is from when the consignment is dispatched to when it arrives at the destination. In case of your consignment exceeds this time, contact us.
▪︎ As soon as your consigment is on its way, you will be informed by email.
▪︎ The possible time of production is not included in the delivery time and could take up to four more business days. This depends on the workload of the MED studio and our suppliers.
▪︎ AUSTRIA ONLY: Customers who live near Graz/Graz Umgebung (zip 80*)
have the possiblity to choose the option “pickup at the studio”. No
shipping costs will be charged but the order will not be shipped then.
Contact us to fix an appointment.
2. Delivery Information Austria
Delivery time: 1-4 business days
Flat rate shipping: € 4,90
Free shipping from: € 60,00
3. Delivery Information European Union*
*(Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Great Britain, Hungary,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
Poland, Portugal, Roumania, Sweden, Slovakia, Slovenia, Spain)
Delivery time: 2-6 business days
Flat rate shipping: € 6,90
Free shipping from: € 150,00
4. Delivery Information Global
Delivery time: 8-15 business days (depends on the destination)
Flat rate shipping: € 15,90
Free shipping from: € 250,00
1. General Information about Returns & Refund
You can find the complete Revocation Policy.
▪︎ Customers can return items for a refund within 14 days of receiving the order.
▪︎ Customers need to carry the return costs.
▪︎ Customers can also exchange products within 14 days of receiving the order.
▪︎ Worn products can not be returned. The goods must be new and have the original tag.
▪︎ The goods are your responsibility until they reach us. Thus make sure it’s packed up secure and can’t get damaged on the way!
▪︎ All goods will be inspected on return. Wrongful returns can be rejected and returned to the consumer.
▪︎ After successfully processing your return you’ll receive the refund as soon as possible.
▪︎ Refunds do not include the shipping costs or discounts of your order.
▪︎ In case of you used a gift card for your order you will receive a new gift card as refund. You can not ask for money as refund in this case.
▪︎ If you need a new returns label or have any other questions contact us.